KNOW AMXR
Alter Mate X Reality is an Indian based start-up, founded in the early 2000s! Envisioning the world in a whole new spectrum, AMXR’s key focus remains to develop solutions for an array of different disciplines and industries by channelling stellar technologies like Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR)!

AMXR charges ahead of time, provides ioT and Digital Twin solutions, and also allows one to experience E-Commerce in a new way! Learning and training has never been simpler, with AMXR’s innovative methods and solutions.

It also provides medical diagnostic tools simulation with XR, B2B-XR tools based on Business, Digital Co- Working Space Tool for Corporate and Non Corporate industries through an impressive product presentation!

AMXR’s VISION
The organization aspires to change the world’s vision, directing it towards a new age era of digitalization. The statement directs the development of businesses towards a desired future condition. With an ulterior motive to simplify work structure, AMXR creates an ecosystem to reduce strenuous work, optimizing processes to achieve the desired end results for individual and organizational customers. It also aims to present a strategic approach engulfed in futuristic technologies to grow the business and reach an intrinsic vision.

AMXR emphasizes empowerment as a value that the organization’s products can provide to customers. The products and services offered enable companies or customers to develop and apply strategies, tactics and directions helping them to achieve a lot more, in support of business growth.

Offering the best technologies with extremely affordable tariffs adds tremendous brand value and churns out as an impeccable investment for any individual or organization.

AMXR’s MISSION
With a strong grasp over various disciplines and industries like Architecture, Real Estate, Health & Wellness, Fashion, Kids Education & Learning, the organization serves one of a kind products and services, customised and white labelled to simplify and add stupendous brand weightage. Trickling down different disciplines, AMXR’s goal resonates to create a stark difference in the Educational sector. Shining a light on the Educational discipline, AMXR steps up its game and spreads wings towards a highly noble cause with an end goal to provide educational content to every corner of the globe, allowing access to anyone with a desire to learn.

Information Collection & Use.

D2F may collect indefinable information via user usage through the application, in particular your Login ID, Password, and Device ID used to access the application. D2F does NOT collect any personal information from the accessing device like important credentials, photos, confidential documents.

In unforeseen circumstances, if we do acquire any personal information, D2F takes responsibility for ensuring its privacy, except if summoned by law to produce the same.

The application uses Third Party Plugins, helping the user explore the content in an optimised manner. With structured and hassle free components, D2F allows the user to upload the data and store it in the primary server, providing access to the user ONLY.

It allows the user to access a demo account, helping them understand the content and features better.
D2F guarantees unparalleled safety, security and personalised user confidentiality.

The application runs on ARFoundation, provided by Unity and governed by Unity’s Privacy Policy and supports Android and iOS devices governed by Google and Apple Privacy Policies respectively.

Log Data.

D2F stores all the downloaded content in the user device, and does NOT record or store information like IP address, device name, operating system version etc. The content stored in the device will be automatically replaced on the latest upgrades the application goes through.

Service Providers.

The application is supported by third party plugins, but in future may employ third party companies and individuals due to the following reasons:

• To facilitate our services.
• To provide better services on our behalf, for best user experience.
• To perform service related services.
• To help us analyse how our services are used, quality and future betterments.

Security.

With a pathbreaking journey ahead and aspirations to create a change in the tangent of technologies, we give trust supreme priority. We value your trust in providing us the information of your use, thus we are striving to use commercially acceptable means of protecting it. We provide for site access control to prevent unauthorized persons from gaining access to data processing sites that process and use data. System access control to prevent data processing systems from being used without authorization. Data access control to ensure that persons authorized to use a data processing system have access only to the data they are authorized to access, and that data cannot be read, copied, modified, or removed without authorization during processing, use and storage. Disclosure control to ascertain and check where and to whom data can be transferred by means of data transmission facilities.

Contact Us.

AMXR
AlterMate X Reality
Telangana, India.

Incase of any queries, kindly reach us at info@amxr.in

The above privacy policy has been in force since 1st May 2021.

Updated at 2022-05-09

General Terms

By accessing and placing an order with drop to floor, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and drop to floor.

Under no circumstances shall drop to floor team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if drop to floor team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.

drop to floor will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.

License

drop to floor grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the app strictly in accordance with the terms of this Agreement.

These Terms & Conditions are a contract between you and drop to floor (referred to in these Terms & Conditions as "drop to floor", "us", "we" or "our"), the provider of the drop to floor website and the services accessible from the drop to floor website (which are collectively referred to in these Terms & Conditions as the "drop to floor Service").

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the drop to floor Service. In these Terms & Conditions, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.

Definitions and key terms

To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions "Company," "we," "us," or "our," it refers to drop to floor, that is responsible for your information under this Terms & Conditions.
• Country: where drop to floor or the owners/founders of drop to floor are based, in this case is IN
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit drop to floor and use the services.
• Service: refers to the service provided by drop to floor as described in the relative terms (if available) and on this platform.
• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: drop to floor's site, which can be accessed via this URL:
• You: a person or entity that is registered with drop to floor to use the Services.

Restrictions

You agree not to, and you will not permit others to:

• License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the app or make the platform available to any third party.
• Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the app.
• Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of drop to floor or its affiliates, partners, suppliers or the licensors of the app.

Return and Refund Policy

Thanks for shopping at drop to floor. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at drop to floor. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at drop to floor, you agree to the terms along with drop to floor's Privacy Policy.

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

Your Suggestions

Any feedback, comments, ideas, improvements or suggestions (collectively, "Suggestions") provided by you to drop to floor with respect to the app shall remain the sole and exclusive property of drop to floor.

drop to floor shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

Your Consent

We've updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our app, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.

Links to Other Websites

This Terms & Conditions applies only to the Services. The Services may contain links to other websites not operated or controlled by drop to floor. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

drop to floor uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Changes To Our Terms & Conditions

You acknowledge and agree that

drop to floor

may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at

drop to floor

's sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform

drop to floor

when you stop using the Service. You acknowledge and agree that if

drop to floor

disables access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account.

If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.

Modifications to Our app

drop to floor reserves the right to modify, suspend or discontinue, temporarily or permanently, the app or any service to which it connects, with or without notice and without liability to you.

Updates to Our app

drop to floor may from time to time provide enhancements or improvements to the features/ functionality of the app, which may include patches, bug fixes, updates, upgrades and other modifications ("Updates").

Updates may modify or delete certain features and/or functionalities of the app. You agree that drop to floor has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the app to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the app, and (ii) subject to the terms and conditions of this Agreement.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that drop to floor shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. drop to floor does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Term and Termination

This Agreement shall remain in effect until terminated by you or drop to floor.

drop to floor may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from drop to floor, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the app and all copies thereof from your computer.

Upon termination of this Agreement, you shall cease all use of the app and delete all copies of the app from your computer.

Termination of this Agreement will not limit any of drop to floor's rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.

Copyright Infringement Notice

If you are a copyright owner or such owner's agent and believe any material on our app constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.

Indemnification

You agree to indemnify and hold drop to floor and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of your: (a) use of the app; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

No Warranties

The app is provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, drop to floor, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the app, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, drop to floor provides no warranty or undertaking, and makes no representation of any kind that the app will meet your requirements, achieve any intended results, be compatible or work with any other software, , systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither drop to floor nor any drop to floor's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the app, or the information, content, and materials or products included thereon; (ii) that the app will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the app; or (iv) that the app, its servers, the content, or e-mails sent from or on behalf of drop to floor are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.

Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of drop to floor and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the app.

To the maximum extent permitted by applicable law, in no event shall drop to floor or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the app, third-party software and/or third-party hardware used with the app, or otherwise in connection with any provision of this Agreement), even if drop to floor or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

This Agreement, together with the Privacy Policy and any other legal notices published by drop to floor on the Services, shall constitute the entire agreement between you and drop to floor concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and drop to floor's failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND drop to floor AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.

o failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

Amendments to this Agreement

drop to floor reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our app after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use drop to floor.

Entire Agreement

The Agreement constitutes the entire agreement between you and drop to floor regarding your use of the app and supersedes all prior and contemporaneous written or oral agreements between you and drop to floor.

You may be subject to additional terms and conditions that apply when you use or purchase other drop to floor's services, which drop to floor will provide to you at the time of such use or purchase.

Updates to Our Terms

We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.

Intellectual Property

The app and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by drop to floor, its licensors or other providers of such material and are protected by IN and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of drop to floor, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.

Agreement to Arbitrate

This section applies to any dispute EXCEPT IT DOESN'T INCLUDE A DISPUTE RELATING TO CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF REGARDING THE ENFORCEMENT OR VALIDITY OF YOUR OR drop to floor's INTELLECTUAL PROPERTY RIGHTS. The term "dispute" means any dispute, action, or other controversy between you and drop to floor concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. "Dispute" will be given the broadest possible meaning allowable under law.

Notice of Dispute

In the event of a dispute, you or drop to floor must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: d2f@amxr.in drop to floor will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and drop to floor will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or drop to floor may commence arbitration.

Binding Arbitration

If you and drop to floor don't resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. The dispute shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party's rights or property pending the completion of arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.

Submissions and Privacy

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of drop to floor without any compensation or credit to you whatsoever. drop to floor and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.

Promotions

drop to floor may, from time to time, include contests, promotions, sweepstakes, or other activities ("Promotions") that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.

Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.

Typographical Errors

In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.

Miscellaneous

If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of drop to floor. drop to floor will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. drop to floor operates and controls the drop to floor Service from its offices in IN. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the drop to floor Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the drop to floor Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and drop to floor concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.

Disclaimer

drop to floor is not responsible for any content, code or any other imprecision.

drop to floor does not provide warranties or guarantees.

In no event shall drop to floor be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

The drop to floor Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied. drop to floor is a distributor and not a publisher of the content supplied by third parties; as such, drop to floor exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the drop to floor Service. Without limiting the foregoing, drop to floor specifically disclaims all warranties and representations in any content transmitted on or in connection with the drop to floor Service or on sites that may appear as links on the drop to floor Service, or in the products provided as a part of, or otherwise in connection with, the drop to floor Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by drop to floor or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, drop to floor does not warrant that the drop to floor Service will be uninterrupted, uncorrupted, timely, or error-free.

Contact Us

Don't hesitate to contact us if you have any questions.

Updated at 2022-05-09

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Drop to Floor, that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the Drop to Floor Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Drop to Floor and use the services.
• Service: refers to the service provided by Drop to Floor as described in the relative terms (if available) and on this platform.
• Website: site, which can be accessed via this URL:
• You: a person or entity that is registered with Drop to Floor to use the Services.

Return & Refund Policy

Thanks for shopping at Drop to Floor. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Drop to Floor. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Drop to Floor, you agree to the terms set forth below along with Policy.

If there’s something wrong with the you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

Refunds

We at  ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Drop to Floor is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer care:

• We DO NOT allow returns on sold products - online or in retail outlets.
• We DO NOT accept returned goods, as we believe that customers should get the best quality products.
• Refunds are NOT given for any purchases made - be they online or in retail store.
• We DO NOT encourage exchanges of our products.
• We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.

For International Orders:

• We DO NOT support Exchanges or Returns.
• If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.
• Orders already in shipping cannot be returned, canceled or refunded.
• If you face any issues, please contact our Support Team immediately.

Your Consent

By using our app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.